Promises and Contract Law: Comparative Perspectives by Martin Hogg

By Martin Hogg

Delivers and agreement legislation is the 1st glossy paintings to discover the importance of promise to agreement legislation from a comparative felony viewpoint. half I explores the part parts of promise, its function in Greek suggestion and Roman legislations, the significance of the ethical responsibility to maintain gives you and the improvement of promissory rules in medieval felony scholarship. half II considers the trendy agreement legislations of a couple of felony structures from a promissory point of view. the point of interest is at the legislations of britain, Germany and 3 combined felony platforms (Scotland, South Africa and Louisiana), although different felony structures also are pointed out. significant themes subjected to a promissory research contain formation of agreement, 3rd celebration rights, contractual treatments and the renunciation of contractual rights. half III analyses the long run function which promise could play in agreement legislation, specially inside a harmonised ecu agreement legislation.

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101 Ways to Improve Customer Service: Training, Tools, Tips, by Lorraine L. Ukens

By Lorraine L. Ukens

A hundred and one how you can enhance customer support offers quite a few education and improvement interventions that may be positioned to take advantage of instantly with frontline carrier staff. Your customer support representatives without delay effect the conception that consumers have of your services and finally your company.  it will be important that your staff boost carrier thoughts to create a good photo, speak successfully, and construct buyer rapport to aid the underlying values and ideology of your company.

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Mobile Mind Shift: Engineer Your Business to Win in the by Ted Schadler, Josh Bernoff

By Ted Schadler, Josh Bernoff

Cellular has reprogrammed your customers' brains.

Your clients now flip to their smartphones for every thing. What's tomorrow's climate? Is the flight on time? Where's the closest shop, and is that this product more cost-effective there? regardless of the query, the answer's at the mobilephone. This Pavlovian reaction is the cellular brain shift — the expectancy that i will be able to get what i need, each time, in my instant context.

Your new battleground for patrons is that this cellular second — the moment within which your consumer is looking for a solution. If you're there for them, they'll love you; if you're now not, you'll lose their company. either entrepreneurial businesses like Dropbox and large organizations like Nestle are profitable in that cellular second. Are you?

Based on 2 hundred interviews with marketers and significant businesses around the globe, The cellular brain Shift is the 1st booklet to give an explanation for how one can take advantage of cellular moments. You'll find out how to:

Find your customer's strongest cellular moments with a cellular second audit.
Master the belief Cycle, the enterprise self-discipline for exploiting cellular. Align your enterprise and expertise groups in 4 steps: determine, layout, Engineer, Analyze.
Manufacture cellular moments as Krispy Kreme does — it sends a push notification whilst sizzling doughnuts are prepared close to you. end result: 500,000 app downloads, by way of a double-digit elevate in same-store sales.

Turn one-time gross sales into ongoing prone and engagement, because the Nest thermostat does. And grasp new enterprise types, as Philips and Uber do. locate how you can cost extra and create indelible client loyalty.

Transform your know-how into platforms of engagement. Engineer your small business and know-how structures to fulfill the ever-expanding calls for of cellular. It's how Dish community not just elevated the potency of its installers but additionally created new on-the-spot upsell opportunities.

Mobile is swiftly transferring your consumers right into a new frame of mind. You'll desire your personal cellular brain shift to reply.

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Law of Tort by Philip Cooke

By Philip Cooke

Tort legislation a part of Longman's FoundationsSeries is written solely with the coed reader in brain. Its wealthy studying positive factors are designed to light up complicated criminal ideas and advertise reliable knowing and self assurance in criminal learn. Readers will achieve an organization snatch of the fundamental innovations in addition to an know-how of significant contemporary advancements within the legislation. the rules sequence deals scholars a complete, transparent and simple account of the legislations within the center matters of the LLB measure and GDL/CPE conversion direction

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The Manager's Pocket Calculator: A Quick Guide to Essential by Michael C. Thomsett

By Michael C. Thomsett

Your luck or failure is mirrored in a single quantity: the base line. So you'll larger get a deal with at the numbers that impact it. The Manager's Pocket Calculator supplies the necessities of budgeting and forecasting, monetary research, reporting, curiosity and rate-of-return calculation, information, and extra. not only an outline, the publication includes greater than a hundred formulation and ratios with numerical examples, spreadsheet entries, and step by step calculations. The Manager's Pocket Calculator trains you within the program of mission-critical company basics, higher getting ready you to: Create and justify budgets Excel in making plans conferences touching on monetary functionality Craft experiences and displays demonstrating monetary results converse with inner and exterior accounting, auditing and different monetary entities An quintessential, daily enterprise instrument, The Manager's Pocket Calculator makes you greater than a supervisor. It makes you a robust architect of your organization's monetary balance

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